Customer comes in 10 minutes before closing while I’m helping out another customer. I’m overhearing him talking to the owner and just thinking, what the hell?
Customer: ‘You guys did a tune up recently, and now the brake pads hit the tire…I mean, I hit a curb and now it the pads hit the tire’
Me: So what’s going on? (I throw the bike on the stand and start looking at the brakes, and the pads are maybe contacting 1/4 or the brake surface).
Customer: 'You guys did a tune up, and now this is not working. Why’s it not working? Did you put on the wrong parts?
In the meantime, the owner is just hovering just because he’s curious. He’s yet to question me in front of a customer, but he’ll always ask questions afterwards if he didn’t understand what/why/how .
I step back from the bike and look at it. The fork is fucking raked back so hard. ‘So, how hard did you hit this curb? Your fork is bent back so far I can’t work on this bike until you replace the fork’.
Customer: ‘I hit it pretty hard, I guess. I don’t really remember’.
Mother fucker was wasted and ran into a wall at full speed or something. Told him I was done touching the bike until the fork was replaced due to liability. He’s out riding the bike, with a bent to shit fork and pads that clamp on the tire…