Dear Bicycle Retailer:
We recently discovered a manufacturing defect that may affect some of our Salsa CroMoto SUL threadless and quill stems. To date we have received two reports of a stem breaking in use. One rider crashed and suffered a broken wrist. We are cooperating with the Consumer Product Safety Commission in this recall, and a nationwide press release will be issued very soon alerting consumers to this safety issue.
These stems were painted to match and included as original equipment on the following complete Salsa bicycles: La Cruz, Casseroll Singlespeed, Casseroll Triple, El Mariachi, and Ala Carte. These models were sold by QBP from November 5, 2007 to December 31, 2008 (QBP Part Numbers BK0050 to BK0081).
The recall also includes both road and mountain aftermarket stems in all extensions and rises, except the 60mm, 70mm and 80mm extension lengths. Aftermarket stems were painted black and were sold from March 31, 2008 to December 31, 2008. The affected QBP stem part numbers are: SM0001 through SM0028.
If you have any of these affected stems or bicycles in your store, please do not sell them.
A copy of our Recall Procedures is enclosed and this information will also be available on www.salsacromotostem.com and qbp.com . We have also included a consumer poster that can be displayed in your shop. Because production of these stems has been suspended, exact replacements are not available at this time. QBP will therefore provide a $65 credit to your store to enable consumers to purchase a comparable stem. Stems returned by consumers should be returned to QBP using our RM process.
We deeply regret any inconvenience this may cause you or your customers, and sincerely appreciate your cooperation with our recall effort. If you have any questions about the recall or need to request a credit or make a return, please call 877-774-6208 for assistance.
Salsa Brand Manager
Quality Bicycle Products, Inc.
Stem in question: