most of my steerer cuts are about that straight until I do the second year tear down and I will usually file them level then. But on initial build I am more interested in finishing the build so I will just debur it with a file and hide my shame within the stem.
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The Unior version is better if anyone is in the market for these tools.
Ah, pipe cutter down, mask up
are you trying to tell me that all of the carbon dust I have in my lungs isn’t a good thing??
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I would be calling my CC and charging back that entire bill, fuck that slop. Like, why take work in if you know you can’t do it right?
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The slant wouldn’t bother me too much, but fuck paying $200 for that. And $65 for routing the wire is excessive
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If I was as my old shop I’d just epoxy in one of those cervelo aluminum inserts clamp it at the top and call it good. Really though I just run a 5mm spacer on top of stem always now. It just feels better that way
I really thought this was the use case for the wolf tooth extended topcap so I’m surprised
Shop I briefly worked at told me no because it leaves a ridge? Never tried it.
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Pipe cutter can definitely leave a ridge but a little bit a time with a file can fit that up right quick.
Hell, I’ll even use a pipe cutter on carbon just to etch a nice straight line to follow with a hacksaw.
lol. after 2 weeks of radio silence from the shop (even after i initiated the CC chargeback) i decided it was finally time to leave a google review.
surprise surprise, guess who i just got an email from, a few hours after i posted it.
toooo late, dood.
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buncha dinguses
how long until they create an account on tarck?
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Can you link the review
Edit: so we can determine if you were harsh or fair
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no but I will paste it here. it was long enough that I wrote it in word first.
really wanted to give the folks at BoxDog a chance, as i had heard great things about their service department,. Unfortunately, the service i received was quite poor.
In March, I brought a brand new fork in to have BoxDog install it, cut the steerer, and install and bleed the hydraulic brake. The drop-off process was pretty straight forward. I brought the bike in mocked up as i wanted it, discussed it with the owner, and left. When i came back a few days later to pick it up, they had not followed my instructions, and they cut the fork too short for my needs. Frustrating, but understandable that there are sometimes communication issues between the person checking the bike in and the person performing the work. Problem was, the fork that i had supplied was the last one available in the US for many weeks. After much communication with the owner, he agreed to replace the fork for me at no charge, as long as i paid for the labor when i picked it up. I paid $130 for the install and took my bike home for the long wait for the replacement fork.
At the end of May, i got an email from the owner saying that my fork had arrived and i should drop my bike off to have it installed. Again, easy drop off and no issues. Had a nice conversation with the owner when i dropped it off. He mentioned that he was glad that i had brought the bike back to them so that they could make it right, instead of just finding a new shop to work with. I asked if they would swap the front rack and wired headlight over to the new fork, and he said it would be no problem.
The next day, i got a call that my bike was ready and went to pick it up. When i got the bike, everything LOOKED correct. I was, however, shocked to find that the owner was charging me an additional $65 for the headlight installation, which was never mentioned to me at any point in time. I was not happy, but felt that i had to pay in order to get my bike back. The owner “kindly” gave me a 50% discount on the additional labor that they were chiseling out of me.
I rode the bike across town and immediately put it in the stand to check the work. No offense to the shop, but i no longer trusted their work without checking it myself. I was quite disappointed to again find incredibly sloppy and unsafe work. The steerer was again cut shorter than i had requested.
Worst of all, every single rack mounting bolt was hand tight. If they had worked their way loose, i would be facing a serious accident, or possibly death.
I emailed the owner to let him know that i found the work shoddy, and that they had allowed a bike to leave the shop patently unsafe. I still have not received a response from the owner. In the end, BoxDog thinks that the sloppy work they performed is worth nearly $200. I’ve included photos of both forks as i got them from the shop. I’ve shared the photos with other bike shop employees, and to a one, they have said that it is poor work.
Their shop has a number of nice things to sell, but i would not recommend their service department for anything, even fixing a flat. There appears to be no process of checking over work to ensure it has been done safely.
probably a little harsh, esp at the end, but blah blah I managed a service dept blah blah. I tried not to harp on the unicorn fork thing too much, since only some of that is their fault. I might edit that last paragraph a bit. I should have written it, then sat on it for a month, then posted it. I’ve only been doing it in my mind for the past two weeks.
I’ll stand by the stuff I said about the rack, as I have the missing tooth to prove it.
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That’s a very reasonable review, I’d say.
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Yeah, hard to argue with that review. The flat fixing comment may be a lil harsh but fuck em.
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Think your review is reasonable. I would also leave out the “even fixing a flat” burn.
No need to dig further, the truth is enough.
Agreed on maybe nixing the bit about a flat, but given your experience I think everything else is more than reasonable. it is perfectly valid to make the point of no oversight in that final sentence.
They had multiple opportunities to make things right and only further demonstrated incompetence. Your review does a good job of conveying the multiple fuckups and is exactly the type of review I would take very seriously when looking for shops (and would be rightfully terrified of as an owner)
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