Are a bunch of dirty fuckers!
A few weeks ago I ordered a pair of Open Pros laced to Ultegra with DT Swiss 14/15 double butted spokes and brass DT nipples.
The problems began immediately when I received no confirmation of the transaction from them.
My card had been charged but they neglected to make contact with me in any way.
I gave them the benefit of the doubt and waited a day and when my email box was still empty the next morning, I sent them a message politely asking what the hell was going on.
Two days later I got a response telling me that the order had been received and was being processed.
I relaxed and waited for my wheels to show up at my office.
A couple weeks later, my mom calls me and asks if I’d had anything shipped to her house.
I was confused until I realized that my billing address is still my parents’ house.
BWW had fucked up and sent my wheels to my mother.
So I finally got around to going over there to pick em up and when I opened the boxes, I discovered that they had built my wheels with SINGLE BUTTED SPOKES! in spite of the fact that they’re not even an option on the website. They also included their shitty rim tape which I did not request.
In closing, everything about this transaction was fucked up on their end and I would never, ever recommend them to anyone friend or foe.
They are complete incompetents.
Previously the only recommendations I’d heard for this site were from people who said the wheels were “perfectly built” but also thought a wheel that needed to be trued a couple times per year was pretty good. Funny enough I’d actually consider them now after reading this thread (depending on how the butted spokes issue plays out)