A couple days ago I found a crack on my seat cluster. It appears to be a stress fracture right along the weld on the outer drive side. It’s about a centimeter long and just a crack, its not separating or anything. It’s actually right on the brass weld so I’m not exactly sure what to do. Any advice? I know a couple frame builders back in richmond but I’m only there on the weekends so it’s tough to get a hold of them.
really? what if they say “oh, it’s your work bike, of course you put more stress on it, of course it broke” or otherwise try to put it back on me? i mean, if i ever have to do this, which i hope i don’t.
Ian if you’re that worried about it why not just say you use it for whatever its built for? Track. Or riding? Sometimes less info is better, and frankly at any of the 2 bike shops I’ve worked for, if someone brought a frame in that looked like it was legitimately damaged and not like… hit by a truck while laying in their driveway… i’d do everything I could to help them.
People need to stand by their products moreso than is common.
Always try to go for the warranty. It isn’t any skin off the shop’s back. They call the company, the company says yes or no. All the shop usually does is hold the old frame until the new one arrives, then they destroy it. I always liked warranties because it meant that we got to take the destruction bar to a frame and beat it to shit.
Just don’t hassle the shop if the company says no. It usually isn’t the mechanic’s call. If you piss them off they may not plead your case very well though.
In order to warranty the frame, most places require you to be the original owner and to provide proof of such. If you can take it back to the shop you bought it from, they should have records, but a sales receipt should be good enough at any Bianchi dealer. Just don’t be a dick and give them nothing for their time - make sure you bring them a six-pack or something.